Banter by Piercing Pagoda

Regina is the bomb the best sales lady here, always helpful and happy!!! All from Regina, third visit here.

Tina was AMAZING!!!! She provided quality customer service and support to my cousin from Georgia. Aaliyah was very nice too. The prices are great as well! Thank you!

I love this store great to work with and the staff is Amazing. Alyha is who I got my jewelry from and she is my little Angel 😇 sweet young Lady and fun to work with, Me and my brother Japer got jewelry and he was so happy and she took care of us both, very pleased.

Regina was very nice easy to Communicate and cares about the customer appearance.

I had one of thee best customer service experience with Regina and Catina. They were so nice and pleasant. I will be back to purchase from this location

My husband and I appreciate the great service we both received today. The two young ladies were nice, helpful and very knowledgeable. We look forward to coming back in the future. Thanks

Ms. Regina and the staff have never let me down yes they have always had great deals and beautiful jewelry thank you again Ms. Regina for all your help today on my purchase

Regina there really went above and beyond for me they are very patient and very customer driven appreciated all their help. They are excellent and very affordable. And must say no complaints at all

Dandrea was very nice and very helpful and very light with the gun for my piercing. Thanks Dandrea

I had a very bad experience with online customer service, I was a little stressed, when I arrived at this store the people who attended me (Alyha and catina ) behaved very kind and helped me solve the problem, I recommend this place 100% would certainly return to buy in the store, no more online shopping.

The ladies were so helpful Regina &Catina was very knowledgeable help me with my online purchase to get my discount an they got me to apply for the banter card an I used it try to keep good employees they are to come by

Aaliyah was very accommodating and knowledgeable about everything.. Thanks Aaliyah definitely will be back!!😊😊

Regina is the best she went over and beyond and found the item i been looking for since December thank yoy so much

Tina And Regina were very help and very knowledgeable with the products being sold great energy and amazing customer service

Alyha was very helpful and had such a great attitude! She made the process very stress free and easy, as dealing with kids while shopping is not the easiest. When I return back, I hope to encounter her again. Thanks again Alyha!!!

I had such a horrible experience at one of your locations in Chicago Ridge Mall #3629. I am an avid customer of this company, and have never been treated so poorly and nasty by a rep. I asked for his name first said “don’t worry about it” and gave me a false name of Daniel and that was a manager. I later learned his name is Dominic Pitts.His customer service is deplorable and a bad representation of Pagoda/Banta. I will never give my business to this location ever again.Umi BrooksChicago, IL.

Profesional, friendly and just pain amazing!!Hate that I forgot the girlys name but she made sure piercings were on point!

Dandrea service me and she was amazing. Very professional and patient.

Love the ladies and the customer service is amazing

Definitely would not recommend buying jewelry here. Their staff at these locations are not very honest. They will lie to you about their policies to secure sales. And even though they are well aware of this happening they will not honor their word, and basically treat you very differently when you go back to get help. After speaking with customer service over the phone the sales representatives still lied to my face. Had to call the company directly to try and have them solve the problem after a going through a hassle. Learned my lesson after spending over $3000 worth of jewelry. Save your money, your time and yourself from a headache.

Regina Echols went over and above to help My with my shopping experience. I will keep coming back because of her! She is an awesome person.

Regina was a vey pleasant & patient.

Took my 5 month baby for her first piercing. She did not cry at all. The women working there are very friendly and professional. Highly recommend them !!!

Great customer service! Knowledgeable!!

This jewlery stand is trash my husband and i went here and purchased well over 1000 worth of jewlery at the sales clerk urging we call ourselves putting insurance on our jewlery so if something ever happened to it we could have it replaced my jewlery was bought as a remember me and love sake my husband has stage 4 lung cancer so my jewlery and his mean the world to me well I go to use my insurance and Im told that the original sales person lied to me ... my hair caused by backs to come off my earrings as a result they were lost and I cried until I remember the insurance I went back up to banter today I am told i cant use my insurance unless I have the earrings which is not what we were told ...my heart is broke my husband is not long for this world and my love sake is gone even with insurance dont buy from here its a waste of money they lied to get the sale this place is a scam we spent hundreds of dollars on insurance

Great customer service!

Tina was great, took my 3 month old to get her ears pierced. I was worried about the pain the baby would feel, Tina was reassuring, and quick. She drew the dots on her ears as many times as it took for me to be 100% happy with the position of them. They offer a nice selection of cute earrings and we paid about $65 bucks. Overall it was a good experience, thank u so much!

Last Sunday, I stopped at the kiosk to browse. An employee greeted me and asked if she could help me. I told her that I was looking to replace 2 recent cartilage piercing rings. We had a discussion about my piercings, and she gave me some advice. I asked if they do cartilage piercings at that location and would they put in the new jewelry that I was going to buy, and she confirmed both. I told her that I would be returning soon to make the purchase and thanked her for being so helpful.My sister and I returned that same week on a Friday. I did not see the person that I spoke with that past Sunday, but another woman approached us. My sister asked if she could see an earring from out of the case. The employee then said before taking out the jewelry, you do know that this earring will be at LEAST $55, right? I dont know if she thought we looked young, broke, or what, but that disrespectful, HIGHLY offensive comment should have immediately sent us walking. Instead, we played it cool, and just said, Thats fine. She proceeded to take out the jewelry and called someone else over to help us.After making our final jewelry selections, we got ready to pay. After the employee said my total out loud (I purchased 4 pieces of jewelry), another woman came over. She asked if the salesman offered their credit card to me. I said no, however, I am not interested. I then asked if she was the manager. She responded, No, she is, and pointed to the initial person who made the offensive comment. I then asked if they would be able to put the earrings in and told them that I was interested in getting another piercing. She said that they do not do either of those things. I told her that I was just there earlier in the week and someone else said that they do. She responded and said, Well, no I dont know why they told you that because we dont.The offensive comment (from a manager, nonetheless), the assistant manager only acknowledging us after she heard how much money we were spending, and inconsistent information is not the type of place where I will continue to spend my money. If I didnt need what I was buying due to the fact that I was having a reaction to the metal that was in my ear at the time, I would have NEVER proceeded with the purchase.

If I could give zero stars I would. Folks-don’t waste your money. I purchased a chain along with a pendant Chain broke. I went back and purchased a new chain and a warranty to accompany it. Chain broke yet again and as a result of the chain breaking the pendant fell off and is gone. I go back and apparently that warranty is trash only is good for so many weeks. Representative refused to offer me anything for the lost pendant. Do yourselves a favor, go somewhere reputable and buy something of value. Will never shop here again.

Alyha was amazing! Lovely personality and great service. Will be back!

Me and my boyfriend went there, they were very nice but now i know why. They try anything to make a sale. Not only did they not explain that our payments were going to be bi-weekly (the lady said monthly) I’m also paying a lease charge i was never informed of, and it’s going to cost me more than double! I understand their job is to sell but they need to explain to people what it is exactly what they’re getting into when opening a lease. I feel tricked and betrayed. I myself have bills to pay to have to be dealing with this now and they just want to brush it off because of course they don’t care and can’t do anything about it now! I’m livid!

Went to Pagoda today to get my sons ears pierced and buy me some new nose rings. After my son and I stood there for over 15 minutes waiting no one asked us if they could help. I asked a question and got a very rude response. My son and I walked off ended up taking him to Claires to get his ears pierced. Yes, I did pay more but the customer service was awesome. I refuse to spend my hard earn money any place where the customer service is not good. Some people just do not need to work with the public. I did not drive all the way from the city of Chicago for this type of service. Im very disappointed and I do not plan on going back.

They have pretty decent quality stuff and their warranty for replacement is nice as well.

A Great experience. The lady that waited on me was very helpful, polite and knowledgeable. I am a repeat customer and will continue to support this location

Just got my ears 👂 pierced by Joanna and she’s a true professional. She made me feel comfortable and at ease, she was super fast that I barely felt a thing and this was my 2nd piercing in my ear lobes. Excellent service indeed!

There are two Banter kiosks in Chicago Ridge Mall. The north kiosk, next to Auntie Anne’s pretzel shop, lied about every single thing we asked them and the south kiosk, outside Dick’s sporting goods, were honest, professional, courteous and got my daughter’s ears pierced with no problem. A salesman at the north kiosk lied about the size earring my daughter needed, lied about the price of the earrings, and most likely lied about their available stock. I have no idea why - but everything he told us, including the price, was 100% opposite at the south kiosk. Beware the liars in the world.

Regina and Tina and Banter north made my shopping experience very pleasant.

The to be assisted was close to 30 mins as both sales ladies were assisting other customers. They have nice selections though. But they cant assist wity putting earrings in unless its a piercing.

They are awesome gotta love Regina & Catina very professional and patient

Got everything I wanted and the manager was very polite and she took her time and helped me in purchases to make sure I liked it

10 out of 10 would recommend!

Regina has excellent customer service skills and was very friendly and professional!!

From the moment I walked up to inquire about the ear piercing process and purchase details, DJ was extremely informative, outgoing and kind. As a mom piercing the ears of a baby girl - DJ put me at ease and was professional and patient with me (and my baby) throughout the entire process.

My son got his ear pierced finally at 20 yrs old. The ladies were very patience and professional. Every thing was done with a smile. Get job.

Theres always a deal. Cant beat the prices. If you actually ask for help you will get the help. Quality jewelry and warranties are always thorough

Worst customer service ever. Manager has horrible attitude.

Great Customer Service my Daughter got her Second Piercing got the 14kt gold studs this will be my Daughters New Jewelry Store

Got earrings workers very polite very gentle and didn’t feel any pain 10/10 experience

They do pierce newborns ears. Must purchase theirs because it stays in for 6 weeks. They then do a follow-up appointment.

I have being working here for 9 years ... love my job if anyone needs a piercing come see me ... love always TINA .... :)

Its quick and not too expensive.. Really like the place/stand.

I got my ears done and the are done really well it didn’t hurt at all and i spend about $30

Good service, took my baby to get her ears pierced and it went really well.

Took my baby to get her ears pierced, clean and professional. The ladies were very patient with me.

Nice and friendly staff I Love the 2 Tinas

Sales are amazing I will be back soon!!

My mother went there not for there service just to chit chat

The customer service could be way better

Great prices on piercings and helpful staff.

Nice people. Had what I needed.

I love the Ladies who work here

Great customer service!

Hopefully this chain will work

Always pleasant friendly

Good customer service

Great customer service

Nice station

Great customer service

Alysha & Tian are the best people to ever take care of there customers and so fun to be around makes my day

Aaliyah and Tina did an awesome job with taking care of me made me feel valued and important.” I would HIGHLY Recommend anyone to please check these ladies out.. You will NOT be DISAPPOINTED..

Very nice professional . I got my adult ears pierced today very helpful and support

Excellent place to shop with the family