Banter by Piercing Pagoda

Came with my daughter to get a piercing. My daughter was very nervous but Destiny was amazing in calming her nerves and explaining the whole process and after care. Super nice. I got a piercing too! Thank you Destiny!!

Destiny is amazing and such a sweetheart! She’s done my piercings and helped me pick out the jewelery. She’s definitely a great asset and super friendly. I will always do my piercings buy my jewelry from banter because of people like destiny working for yall.

Vernel is always amazing every time I visit the Banter booth in Jersey Gardens. Her energy and kindness soars. Not only is she amazing but shes always aware of all promotions happening which makes the experience easy and seamless.

Destiny was an absolute amazing she helped us out and my mom was extremely happy with her decision at jersey gardens

Vernel helped us and she was kind, compassionate (she was concerned that my daughter was upset about something) and amazing!

Had an amazing experience shopping at this booth! Vermel was super helpful with finding what i needed!

The workers were Very Nice, and sweet !

Took my son here the night before his 8th grade graduation to re-pierce his ears. Tassia was so kind and helpful and patient with my son. She helped us pick out the perfect earrings and made sure his piercing was aligned.

Sunday, June 16, 2019- I had the worst experience ever at this location. My wife and I purchased something a few days prior that we decided to return. When we arrived at the store, we noticed there were 2 associates assisting customers...so we waited. After about 10 mins, the male associate asked another female associate, (whom we never even saw as she was sitting so low to the floor (under the displays/ registers) to assist us. When I noticed her, she was on her phone and she never replied to the male associate and she never got up to assist us. The second time, he mentioned to her to assist us, she came over very rudely...Sophia (the very rude associate) never spoke and she wasnt friendly at all.As she approached me I told her I had a return, she very nastily says, Are you exchanging? Again, I say, I have a return. She snatched the receipt from the counter and proceeds to return the item. Due to the register being in the middle, Sophia would have liked me to come closer to where she was but instead of her politely asking could I come around, she said, You need to come over here...I couldnt believe how rude she was so I stayed where I was. She rudely, muffled again...You need to move over here In return, I said, A please and thank you would be nice. My wife noticed how rude and nasty Sophia was being so she moved around to make things easier...I followed my wife.The transaction was barely over before another female associate came over and asked that we excuse (Sophia) her attitude. I told her (I dont have her name but she was very helpful) that I didnt have to excuse Sophias rude, nasty, obnoxious behavior as this was her job and she should be providing excellent customer service. Especially since I was not rude, nasty, disrespectful or anything else that warranted her attitude. Sophia even while at work, representing Piercing Pagoda verbally went back and forth with us about how shes not going to give respect to anyone, etc. She should be ashamed of herself.I hope this is not the behavior that this company accepts. Sophia is a horrible representation of Customer Service...Id hope in the very near future if she continues to be the face of any company that she first goes through the proper diversity and customer service training.

Great at talking and excellent with time and patience

Very rude, they make you wait 20 minutes or more to get any kind of assistance. The girl was with a customer for a while and all I needed was a ear cleaning solution and proceeded to tell me that I couldn’t buy the solution until she was done with her customer, which by the looks of it was going to take another 10 minutes. I don’t think I should have to wait basically half an hour for something that can take 5 minutes or less.

I was there yesterday to have my son’s ears pierced and I was very impressed with the professionalism and patience Aaron demonstrated. On a very busy Saturday night, this young man was left alone to man this kiosk all by himself. He was surrounded by customers and remained calm, courteous and completely professional. Understandably we had to wait a bit for him to help us but he did remind us that he knew we were there and that he’d get to us as quick as he could. When he helped us he was not only kind but very careful about the placement of the piercings. He asked for my opinion and my son’s opinion before he pierced his ears. He even managed to laugh and make a joke or two with us despite the fact that he was clearly overwhelmed. Kudos to Aaron for doing a wonderful job managing that pressure I’m sure he was under yesterday! Thank you Aaron!

Went there to reopen my sons right ear piercing (he still has the left one). The girl working there was very nice and patient. Everything was clean and sanitary. Nothing negative to say.

Best spot in the mall for jewelry. The people there are amazing, kind, and helped me so much with my purchase will be coming back soon!!!!

Kelly was a great help with my purchase I highly recommend visiting her upstairs in jersey gardens

I got my baby girl ears pierced and she was great with us.

I wanted to buy some birthday gifts here but no one was at the stall. I really wanted some earrings for myself too but Ill go elsewhere I guess.

My awful experience with Pagoda, no baby should come here. I took my 3 months old baby to this store to open her ears, I told them I wanted hoops earings, but they told me they dont use those to open ears and showed me their options. I paid almost $80 for those tiny earings with soft back that my baby lost one month later, first one and before I knew the other. During a month i didnt have the time to go back. When I came back to Pagoda and made the claim they told me that yes I could have had the hoops, and that they dont guarantee the lost. I told them I have your invoice and all the other papers you gave me when I bought them and remind them they told me I couldnt have the hoops, and now I have those hoops earing my cousin brought me from DR , that please just check if the ears are still open and put them, but they told me they wouldnt open the ears again unless I buy another earings from them!!! Now they would sell me hoops!!!, that maybe if I would bring one of the earings I first bought they would do it!!!, so the invoice and all the guarantee paper are crap and to make believe you have some sort of support from them, that YOU WONT HAVE UNLESS YOU KEEP BUYING FROM THEM. Awful service, awful employees, awful experience, putting my most valuable and important person in my life in their hands, it should be prohibited to them to work with babies, put them to go through this pain knowing they can lose that earings easily just to sell you more even knowing that means more pain for the baby.

Busy but the young lady that helped me was very helpful and polite. She also apologized for me waiting so long.

They really push for donations and they are very unprfesional. My ears have got infected when I got them done here as well but when I did the rest of my piercings at a DIFFERENT studio they were perfectly fine. 1/10

Very unprofessional group of women who harass customers for donations. During my visit, my purchase was held for a $1.00 ransom, despite the many previous donations contributed during previous visits. They are looking for their next bonus, on your dime. Very poor customer etiquette, save yourself the trouble and make your pagoda purchases at another location.

Both women that work there are nasty and rude and wouldn’t even acknowledge or greet me as I walked up, it wasn’t busy and they made me stand and wait there for over 30 minutes. I’m never going back.

🥰 I love everything they have in my store and it’s very good

Cute little place in the mall but very experienced people. Made my first piercing experience like a breeze.

Destiny is AMAZING!!

Employees were very knowledgeable and patient as I made my purchases

It’s a great place and I would recommend them to anyone.

Very fast and friendly service

Nice store, clean and good location. Localized in side The mills

Beautiful jewelry. The staff is very helpful.

Great service Elani!

Not bad. A wide variety of meals

Great service!

Elan was amazing!

Got this chain and still on still.

Good store

I pierced my daughters ear there and they were very attentive.