Banter by Piercing Pagoda

Tamara was very patient, so kind, and extremely helpful! She gave her honest opinions without being pushy and we never felt rushed. She made our shopping experience easy and extremely pleasant. We will definitely shop with her again!!

Service: 4 stars- the woman who helped me at the counter was very kind and accommodating despite the situation.**Company pricing & policy: 2 stars- I had bought this belly piercing jewelry just a month ago and within that time it had broken apart completely and started to rust. (Glue connecting the bottom gem came unstuck and the loop holding the dangling gems widened/broke causing the dangle to fall off). Very disappointing. When I came back to exchange the item with my warranty, I was told the piece I bought had risen in price from $20 to $35 and I would have to pay the difference which I feel is absurd considering I just purchased a month ago for $15 less. I had to go with a ring that was smaller and it was $25 so I still had to pay the extra difference, plus another warranty fee in case this new one breaks. Jewelry is over priced for the seemingly poor quality.

Tamara rose customer service was by far the best I’ve had in a while. Thanks will be back again.

Tamara was great with selling me merchandise from banters. I personally prefer this store and team when shopping for ear rings,chains etc.

Diamond was very nice. She knew her merchandise. She helped make some great choices.

My sale person Tekala was amazing thank love ❤️

I drive all the way from Roseland to shop here! Tamara R. gives amazing customer service everytime.

Please acknowledge,last month at Northriverside mall,I was just browsing to view a few items.A very nice young lady that I know now is Diamond; ask me in very delightful manner,may I help you with a particular item? While viewing the 10Kt gold chain and 14kt.gold chain,both 22.I told her I needed to think about it. I came back 2 days later, and I have $6,000 limit.It could not be found. She called,found the information, and I made the purchase. Diamond is a sincere young lady with great people skills.She is a genuine asset to Banter Pagoda. I will be back for the Quality Service. 😊👍👏 Just to add the store Manager Ms.Tamara Rose 🌹 is top of the line in character. It takes a lot for me to make a review,but the Great smiles 😃 and personality won me over.

Great experience, no pressure to purchase easy going. Tamar and her staff is the best

Tamara was super kind and patient in helping me pick out and even change the piercing!

Diamond was super helpful and has a positive attitude.

Tisha was AMAZING!!! My daughter and I got a marching piercing. Looove it!

HI MY NAME IS CHERYL SPIRES I WAS AT BANTER TODAY 11/10/23 DID A PURCHASE OF 2 NECKLACES N 2 EARRINGS THE YOUNG LADIES THAT SERVICED ME DIAMOND N TAMARA THEY CUSTOMER SERVICE WAS AWESOME THEY BOTH TOOK THE TIME OUT N MADE SURE WAT I SELECTED IT WAS WAT I REALLY WANTED THEY PATIENCES NEVER RAN SHORT THEY SMILE N THEIR ATTENTIVENESS JUST BRIGHTEN MY DAY THANKS TAMARA N DIAMOND😘😘😘

I LOVE TAMARA!!!! I LOVE DIAMOND! Go see them immediately!!!!

The young lady who assisted me was very nice and attentive. took her time with me in deciding the right selection of earnings . Then pierced both ears quickly without incident but with care and asking if i was ok; pausing to ensure I was ready to proceed or chicken out 😀

ZERO STARS FOR CUSTOMER SERVICE!!! I was in North Riverside mall dropping off my wedding ring to jewelry which is adjacent to the Piercing Pagoda kiosk. I was shopping for a cute pair of earrings for my 28 yr stepdaughter (which they have on occasion) As I approached the jewelry counter I was there for roughly 10 mins before the salesperson acknowledged I was there. I asked about several earrings and examined them. As i was doing so she continued to ask me if i wanted to check out the gold. Which I thought was strange since I specifically said I was shopping for silver earrings. I declined the gold offer 3 times as it was not in my budget. I finally decided on 3 pairs of earrings, which i was told were Buy 1 get up to 2 more 50% off. As she rang up my items the total did not reflect the sale, nor was that price reflected on her tiny computer screen. When i asked her break down the specific cost of each pair. The salesgirl said cant you see it right there, do the math. I proceeded to ask her again what the breakdown was as she was the salesperson selling me an item. Her response was You must not listen, do you?! I was like excuse me, i heard you. But you still have not answered my question and keep directing me to the tiny screen i can barely see as i have a vision problem I was then told again i must not know how to listen do you?! At that point i said Im good i dont need your merchandise. Forget it!thanks and walked away. So glad I didnt spend over 100 dollars there to be talked to like a child. VERY UNPROFESSIONAL! I will never patronize Piercing Pagoda again, and have told my friends and family to not shop there.

I took my 9 month old daughter to get her ears pierced two weeks ago. And it was such a horrible experience. So the lady did explain the diameter and what is appropriate for my baby. I though everything was good until she pierced her ears. I was holding my daughter so I didnt notice until we had walked away and went into another store and looked in the mirror. We were okay with the dots which I thought was the most important part and I thought this would insure her piercing were symmetrical. But that wasnt the problem. When she pierced her left ear it went right in the dot but came out sideways literally on the side of her earlobe. If you looked straight at her face you could see the back piece of her piercing! Now I thought she was a professional and had experience I thought she knew what she was doing. I held my daughter but I think if she felt uncomfortable piercing her ears she has no business doing this job! Now my daughter doesnt let her ears gettouvhed and I dont know how Ill pierce this ear again. I took it off the same day which was so horrible she was already in pain and then that made it worse. This experience has been so horrible. I never thought Id have to put my daughter through this. I came back right away like 10 min after I was facing a mirror with my daughter. as I approached the lady she already knew that she had messed up because I didnt even have to point it out. She told me I can come back in 3 days to a week to get it pierced for free again because that what they do. But I think I shouldnt even be put on a time limit to get it fixed since it wasnt my fault. She acted like it was no big deal like she didnt just mess up! I rather let it heal for another week since the hole is still noticeable from the front.The lady also kept telling my 9 month old baby that im the one hurting her not her because I was getting her ears pierced. I shouldve just left from the beginning since she was being very unprofessional and did end up causing more pain to my daughter because she wasnt careful.I think she should keep her opinions to herself . There was no need to keep saying that.I emailed the companys customer service about this Incident 3 das after they replied after 3 days and they said they can cover the cost to repierce again but I told them I want another location and with someone who has experience. Its been 4 days and no reply I even called in today they tried transferring me over to the person who was working on this and was sent to VM. To every parent just avoid this place! So freaking unprofessional and they dont care at all!!

Great customer service

Don’t get any piercing done here. The workers don’t really know what they’re doing. They pierced my ears with earrings too small and my ears swelled and did not heal properly.

Great service gentle

Very friendly staff, attentive and knowledgeable!! Ty so much

Ive always loved the different selections and styles they have

Tamara was excellent !!!!!

I loved it will be back!

Theirvwer just ok ,,low end jewelry

I love them

Quick place to get a piercing done.

Amazing

Tamara has the greatest customer service I’ve yet to experience I love it besides the great jewelry and sales she’s the reason I keep coming back. Thank you for your great customer service.⭐️⭐️⭐️⭐️⭐️

The service is excellent, their products are of good quality, the people who serve the place are very attentive, kind and understandable, they are delicate when performing the service, they put the earrings on my baby and it has been more than a month and I havent had any problems.