Banter by Piercing Pagoda

I purchased a lot of Jewelry from Banter piercing Pagoda and I always make sure I put insurance on my jewelry because they either break or the diamond falls off. Yesterday one of my earrings I purchased from Banter piercing pagoda broke AGAIN. This is the second time. I went today and try to get my replacement and they told me I did not have insurance on it. I was not aware that once you use the insurance and you get a “replacement” you have to put the insurance BACK ON! The lady DID NOT inform me of that when I got the first replacement because IT BROKE AGAIN!!!!! I am sooo upset because these earrings are $185! Not cheap now I’m out of a pair of earrings because people don’t do their job & Jewelry are cheaply made make sure you put insurance on EVERYTHING. And if you have to get a replacement make sure YOU PUT THE INSURANCE BACK ON! I will no longer shop here I’ll rather pay the extra couple of dollars more and take my business elsewhere. If you can do better don’t shop here…..

Alivia was the sweetest worker ever. Amazing costumer service, will be back :)

Maria helped me with my lease. Thats a good thing, and shes need. A star for everything.

Got my daughters ears pierced when she was 6 months in December.. ever since her ears have been breaking out from their jewelry! Cheap material and dont even think its real.. do not go here

Azaria is an amazing employee. I have a 3 month-old daughter and Im from Danbury. I called ahead of time to let her know I was on the way because there was traffic. The mall closes at 7 pm and she said she would stay behind just to provide me service. It was quick and my daughter cried for one minute. I definitely recommend her for piercings.

Maria and her other sale representative was very respectful and patient!! love their customer service

I have always loved them and still love them! The staff are always the best most courteous always acknowledge people as they walk in and are so fast to help you out and know what your looking for. I will never change my place for any other I cant wait to go back..thank you ladies !! Pleasure as always and another successful purchase!

Bought a necklace , went back to return it because I wasn’t liking how thin it felt and the lady was very rude when I went to return it . On top of that she tried giving me less money back for the chain . After confronting her she gave me more money back BUT still was off 7$ . I didn’t complain I just left because the woman was clearly unprofessional. Will never go to the store again , the food court is where all the nice workers are . Don’t waste your time at the store .

The worker was very patient with my indecisiveness. She very kind, patient and sweet. Had a wonderful experience.

Stephanie is amazing. She should be the manager. So helpful and friendly.

Excellent customer service

1301 the location by the food court. Staff is always pleasant and willing to go the extra mile. Best experience.

Great costumer service..:😎😎😎

Really helpful

Good price on clothes and good service