Kristine did my first helix piercing today and she was such a delight! She explained the piercing process and made sure to say what she was doing at each step which I really appreciated. The studio is very cute, clean, and professional. I’m already planning to return to Rowan for my next piercing!
I took my daughter to Rowan to get her ears pierced. Kristen was so sweet and caring with my daughter. She pierced her ears and made her feel comfortable. I purchased the aftercare cleanser as well .My 6 years old daughter picked out 14k flower earrings for her first pair.
Everyone here was super kind and helpful! I appreciated the honesty and knowledge from the staff when picking out the right earrings for my daughter based on the size. Grace did my daughter’s ear piercing and she was so so good with her and helpful to me as a parent-especially since she has nursing experience with infants! She even taught me a baby bottle trick that i didn’t know myself and it’s been a game changer. I would recommend this location to anyone
Wow! I brought my kids to the Lincoln Park Rowan location and I was blown away by how awesome our experience was. Ami took amazing care of me and my girls. She was thoughtful in talking us through the entire process, taking careful time to explain placement, what to expect, care instructions and went above and beyond with her patience and kindness. We feel so lucky to have had such a fun and positive experience!
Took my 6 month old to get her ears pierced and got one for myself as well. The experience was amazing. The shop in Lincoln park is cute and clean. We were given all the details and knowledge on care and the process was seamless. Super happy with our experience.
You are one of my babys milestones :) complete professionalism.we recommend!
I got my second piercing by Aden. They were all nice and helped me to not think about it. I like how I got extra help from Aden. It made me feel better. I like it because Aden made sure it was even and they took their time, unlike were I got my first piercing, they made it uneven. I liked my experience a lot and rate Rowan’s 5 stars!!!⭐️⭐️⭐️⭐️⭐️
Got my first helix piercing today at Rowan, curtesy of the amazing nurse Kristine. From showing us what the piercing would look like (both the earring of choice and spot placement) to helping reassure any nervousness and explaining every step of the process, she truly made this whole experience even better! The studio itself is cute, clean, and it’s clear they put a lot of care into what they do. So grateful to Kristine and the rest of the team for such a great experience and I highly recommend Rowan for your next piercing!
We had an awful experience last year , the piercing gun miss fired and my daughter left with 1 pierced ear. After many tears, we were told that we could return when she was ready to do the second piercing, well it took a year but we went back yesterday and were met with an employee that was rude, cold and showed no compassion or kindness for the situation. So much so that my daughter again felt uncomfortable and wouldnt get her pierced. Very disappointed considering we are paying premium price for ear piercing. We will not return to say the least.
The employees were nice and we had a very great time and they were good with my kids, Definitely recommend!!
So great! I got a Conch (my first cartilage!) and the staff were very friendly and explained everything. I had a nurse “in training” and was her first conch and she did a wonderful job! Definitely recommend:)
EDIT: One year later and after stopping in multiple times complaining of a ball of blood continuously appearing behind my helix piercing (and being told to wait more time and the piercing would straighten out) I stopped by another location where it was confirmed that my piercing was done at an ANGLE! And I was being gas-lighted into thinking that I had somehow caused my own piercing to be crooked, but the constant pressure on the back of the piercing pushing on the back of my ear was the cause of my issues. I was told I needed to take the piercing out and let it close but because it had been over a year since the initial piercing I would have to pay for another piercing. This was likely because of the fact that it was pierced with a machine instead of needle.The second hole piercings I did are also different in their spacing so I cant wear certain earrings because the bump each other one on ear but not the other... So disappointed :( And my paid of cluster CZ Stone earrings with a chain lost stones the first day I wore them. Definitely wish this had gone differently.First of all, the jewelry they offer is enough to make you stop in. The pieces are absolutely gorgeous and obviously are for anyone. The prices range from $14 and up and they have options from CZ to solid gold and real diamonds. I’ve been here twice for piercings and had a fabulous experience both times. The nurses I worked with were not only super professional and informative but very friendly and warm. I’m not a big piercing girl, at least not until now, so I had no idea what the healing process and aftercare would be like but I left with absolutely no concerns. I got a helix piercing that is healing with no issues and I went back (cause duh, this is addicting) and got a second hole on my lobes. No pain and no issues. Their aftercare spray is phenomenal and I even used it to clean my earrings and headphones.
Just took my 8 and 10 year old daughters to Rowan for their first earrings! Adorable shop with cute earrings to shop for. The RN Kristine was patient and super fun and assured my girls it would be a breeze. Both smiled ear to ear and did not cry!! Highly recommend.
Rowan has amazing service - clean and sanitized piercings, they care for their patients, and such cute accessories and earrings! I came here in January to get my helix re pierced and they were so helpful. I had to come back a few times to fix my earring when it fell out and they were very responsive. Thank you for your service!
I had a great experience at Rowan! I got my trachea double pierced and the team was super helpful picking an earring and talking me through the full process. Will definitely come back!
Walked in and got scoffed for not having an appointment. Place was empty. It says walk ins welcome. You might want to change that sign. It was 5 pm and they said there aren’t appointments available until 5:45. I signed up for the 5:45 and they were able to go ahead and pierce within 5 minutes. So the whole thing was ridiculous.Nurse was very nice. Woman behind counter was very rude and curt.
I came here for a complimentary piercing..... So Rowan I thank you for that. Cool vibes and everything.....However, I did want to possibly go back in the future......and I honestly think theyre a little more expensive than other shops.
Nurse Karen did such an awesome job piercing both my 6 year old daughter and myself. Even though the shop felt a little busy she was patient and calm with us—that mattered! Really appreciate her kind demeanor and clear communication throughout the process. Such a great experience for my kiddo & I.
Booked an appointment a couple days ahead of time and it went great! Both the nurse and the other employee working were so kind and answered any questions I had about the process/healing tips. Would highly recommend! I do wish the price of the piercing itself included the earrings, as it felt a little pricey.
Nurse was rude and unhelpful (would name but she didnt even introduce herself, she had dark hair and glasses). Not clear about prices online, so expect to pay double when you go in. $60 minimum PER EARRING is a scam, especially for the quality. Ended up with infections on both lobe piercings and I followed aftercare instructions to a T. Cant warn away from this place enough.
I came here off a rec from a friend - I was a bit late to my appointment because of inclement weather, but the staff was very understanding and accommodating! It had been a very long time since I had my ears piercings and the nurse that did my helix piercings was super friendly and knowledgeable. 5/5, would def recommend to other friends!
My experience at Rowan was nothing but top tier! From the moment you step into the door to getting back to your day- the employees take excellent care of you. Zaira was my piercer and she was the best to work with. She always had a smile on her face and upmost care for me as a customer. I got my conch pierced and I was a little scared but she was very knowledgeable and made me feel eased when it came time to get the pricing! Overall I would 1000% recommend Rowan studios and Zaira to take care of all your ear piercing needs!
My daughter and I had the best experience at Rowan Lincoln Park! The explained each step so throughly and it was a simple and easy process. And the jewelry is so perfect!! Thank you Rowan!!
Ami saved me from a bad (not Rowan) piercing experience! I needed to change my earrings immediately and she was so sweet and helped me as a walk in. I feel soooooo much better and am so thankful they helped even though my original piercing wasnt done here. Life savers!
This experience was 10/10!! My nurse Zaira was so professional and calming which made the process super seamless! I even went back a few days later and she helped me style my other piercings, thanks for everything!🤩
I owe these people my life! I had a very determined but very scared kid who stayed a long time, and everyone was so nice to her (and me, haha). Kristine and Sam and the rest of the team helped my kid with more patience than I thought humanly possible. Highly recommend!!!
Went in for a walk-in during lollapalooza. They were very patience on phone and once we got in we were able to get piercings relatively quick. Very professional and welcoming
I got a piercing from Rowan a year ago and had such a great experience that I’ve previously written a five star review for. So I was appalled by the terrible customer service we received trying to do a walk in at this location. The person at the desk was completely rude and was not helpful at all. I’m pretty sure everyone in the store was caught off guard by the rude demeanor of this employee. I am so disappointed that this experience has ruined Rowan for me. I will not be returning and looking for a new piercing place like Studs.
This place was amazing from when I walked in all the way til the end. I believe our nurses name was Kristine. She explained everything so well and was very patient, we were a little nervous because this was the first time my baby was going to get her ears pierced. Kristine walked us through everything and it was all so smooth. She made us feel comfortable. Very professional nurses. I will be returning in the future!
Kristine at this location is the nicest, most kind and patient person ever. I brought my 7yr old daughter here after she had a terrible experience at Claires that completely traumatized her. Kristine did everything she could to help my daughter overcome her fear, from showing her how everything works to her genuine kindness and empathy trying to talk her through it. Even though my daughter still didnt go through with it, I wanted to share how amazing Kristine is and that if you have a sensitive kiddo, you will be in great hands with Kristine! When we left, I had tears in my eyes because of Kristines understanding and kindness...something you dont see very much in the world today!! Someday my daughter will be ready to try again and when she is we will definitely go back to see Kristine!
Kristine and Aden pierced my and my daughter’s ears and they were so lovely! Painless, quick, friendly, and explained everything so well! 10/10 would recommend!!!
Great experience for my 14 year old daughter. The nurse was extremely patient waiting for my daughter to be ready for the piercing. Highly recommend!
Can not rave enough about my experience here! I had a troubled conch piercing (pierced at another establishment) and Samantha brought it back to life! The team at Rowan made my painful situation turn into a pleasant experience. Will be using them going forward :)
I had a great experience at Rowan getting my doubles! Everything went really well and Kristine was super meticulous about the placement of the piercings.
Had an awesome first ear piercing experience with Kristine. Both my girls were comfortable and loved the experience! We’ll be back!
Highly recommend! Shane at the front desk was super helpful in explaining the options and helping me pick my jewelry. Kristine did a wonderful job doing my piercing despite the fact that I had a complicated situation with holes that have closed up twice and been infected. Highly recommend the Rowan in Lincoln Park for all your piercing needs!
The worst place ever! Never go there!!! Had a piercing there couple weeks ago, the nurse was terrible and got the nerve, because she was eager to go to the next customer as soon as possible to make more money. Had to go through surgery because of it. Cost me a lot of stress and money!
We had such a great experience. Took my 7 year old daughter for her first piercing.
Wonderful experience staff was very kind as well!
Booked day of to get my first earring change. Janna answered all my questions and was very kind and professional. Highly recommend!
Loved my piercing. It was super centered and didn’t get infected. Loved it so much that I came back for doubles
Wonderful staff! Extremely helpful with hard decisions and made the entire process and BREEZE! Thanks Shayla 🩷
I had the best experience getting my doubles pierced at Rowan Lincoln Park! Ami was so sweet and Kristine who pierced both myself and my friends ears was incredible! She took time in deciding placement and explained everything before she did it. I will be coming back here for all my piercings and to get more jewelry in the future!
10/10 quick and easy, nurse sal was very informative and helpful, and gentle with my baby. will definitely come back. thank you 🖤
Took my 5 month old daughter to get her ears pierced about a month ago. The nurse was very friendly and patient with answering all our questions. The process was quick and they came out looking beautiful.
I had my Tragus pierced and it was my first experience with needle piercing. I was a bit anxious, but the nurse told me all the details, showed me the tools used and the explanation helped me to calm down more. Overall I loved my experience and would 100% recommend to everyone! When this piercing heals I will be coming back for another one. Thank you, Rowan!
Rowan made my daughters experience easy and not scary at all. Thank you
It was an ok experience. I would never come back and don’t recommend this place. I went here with the expectation of it being a great place and experience like Studs… Nothing compared to studs. I brought my daughter here as studs doesn’t pierce under 13 (I use studs for my own ear piercings) & well this place is pricier and def not as great. The staff were not personable, and the piercers did not seem to enjoy their job. The piercing area is not private. The appointment was not on time. The place was honestly pretty run down. They want you to tip (automatic tip suggestions) based on the whole purchase (ie your earrings) not just on the service which is so shady. They also charge $25 an earring to downsize the post (what a joke). Overall I would suggest going elsewhere or waiting till the age of 13 to go to studs. At studs you will have a comfortable, personable experience and have a piercer who I happy to be there. Studs is clean and fun and has many great options (post downsize is also free).Edited to add: the rowan nurse here was NOT friendly with my daughter and did not make it memorable/a celebration nor was it a calm environment at all. She did not engage with her/ ask her name/ nothing. She was not empathetic and did not use any therapeudic communication. The piercers are not in a private area and people are lined up waiting while watching you get your ears pierced. I do see based on the rowan website that Rowan aspires to be what the owner responded- but not the case at this location.
I have gotten multiple piercings here & never ever had an issue with any infections, discomfort, etc. I have recommended this to everyone I know, even my baby niece!
Great Customer service, my granddaughter ears pierced and Janna was great, quick, and pleasant. She only cried for a few minutes ( 7 months) Thanks Janna !!
The staff were all so kind and very helpful. They helped calm my nerves and gave me a great experience!!
I walked into the Sheffield location without an appointment because I had lost the flat back of my original Rowan earring. The whole staff was so kind and took great care of me. They replaced the earring back and tended to my sore ear with such great care. I would recommend Rowan without hesitation and hope to go back soon!
Super easy and quick ear piercing, the nurses were so nice and very helpful. Love this place!!
Great experience with getting my doubles pierced! Got recommended by a friend and am happy with them.
The nurses here are very thorough and helpful in walking you through the piercing. Its fun, clean and addicting
Amazing service I came in and had it done fast and the nurse was really helpful and gave me good information I love it!
Wonderful experience!! Quick and easy and WAY better than when I got mine done years and years ago.
Great experience, will definitely go back to Rowan for future piercings! Everyone was friendly, knowledgeable and patiently fielded all of my friend and my questions about the different piercing methods, aftercare, piercing jewelry and everything in between. Was able to really take the time to make sure my new piercing was lined up exactly how I wanted it without feeling rushed to make a decision and just get it done. Peace of mind having a licensed nurse do the piercing. Shout out to Molly - she was perfect!
Very professional and fast! would recommend to any parents who are looking for a place for their kids! :)
The workers are so kind and helpful. The place was very clean and beautiful. I recommend Rowan!
Очень все понравилось. Мы приехали сюда , чтобы исправить кривой прокол ( который был сделан не в Rowan) Я пожалела , что сразу не приехали сюда ! С нами обошлись очень мило , вежливо, все объяснили доступно. Мастер делала свое дело спокойно и профессионально, учитываю , что малышка ворочалась и плакала . Спасибо за хорошую работу! Рекомендую это место(Translated by Google)I liked everything very much. We came here to fix a crooked puncture (which was not done at Rowan). I regretted not coming here right away! They treated us very nicely, politely, everything was explained clearly. The master did her job calmly and professionally, taking into account that the baby was tossing and turning and crying. Thanks for good job! I recommend this place
Came here with my mom. I got a 2nd lobe on both ears and my mom got a helix. Came in 30 minutes early before our appointment, but they were kind enough to do us. Had an amazing time, very kind and patiently answered all my questions and was very transparent about pricing and my total. They also talked about aftercare which was very helpful! Just double check with them which earrings you want. But other than that it was amazing! Coming back for more!
I Knew I Wanted Some Freshing Up on My Ears. And Walked in to the Event by Chance!!! Im glad I did. Enjoyed the experience and So far No issues!!!Thank You to the staff forMaking it a Great Experience. 👍Susan Fields
Easy to book online, cute place, great earring options, patient with my daughter and did a great job with the piercing placement. Comes with aftercare product. Will go back with daughter 2 when she’s ready. Recommend!
Fast, efficient, informative and friendly. I will definitely come back for more piercings and jewelry. 10/10
Super helpful and informative!! Me and my mom had a really great experience!!
Kristine was amazing!!! Super awesome and beyond friendly! Truly a wonderful experience!!
Ami was amazing! My youngest daughter was very nervous and Ami was so patient with her. She got it done with no tears! Highly recommend Ami and Rowan.
Kristina pierced my helix and i didnt even feel it! Very friendly and made the experience enjoyable
Very professional and knows what they’re talking about. Also great branding! Coming back soon
Amazing!! Got my ears pierced and look great. Staff are so great!!
Great treatment and made our baby girl comfortable. We will be back for our next baby girl.
Great experience! My daughter loved the easy procedure
Very professional place with lots of jewelry options. Would defined recommend bringing your baby here
Very professional, detailed, and patient with my 2 month old. Highly recommend.
I have been wanting to get my almost 2 year old daughters ears pierced for a while, but was nervous to since it seemed like the only option was Claires and I didn’t want to take her there. Found this place on a google search and liked how welcoming the ambiance was and went as a walk in. Was much pricier than I expected, but didn’t mind the price since the staff was so helpful and kind, especially to my daughter throughout the process. Hoping she doesn’t get an infection but appreciate that I can go back in if she does. Also love that they had lollipops and stickers which helped my daughter feel better about the piercing!
Not painful. The employees are very welcoming and explain how everything works.
Shayla was so professional, patient and overall fantastic!!! I will go to her for all my future ear piercings.
Fast and friendly. And the confidence of having a medically trained professional was priceless!
Love the place , my daughter who will turn 1 yrs old did the ears pierce. They did a great job I will 100% recommend Rowan
My 8-year old got her first piercings here and the nurses did such a great job - not just with the piercings but making her feel comfortable. Highly recommend
Staff was nice but seemed overworked, likely given extremely small store environment. I also feel that I was ripped off in terms of price - most piercing studios include the price of piercing and aftercare with the price of piercing jewelry, but Rowan charges $70 per pair of piercings then at least $50 for piercing jewelry, which is not made clear through advertising. If youre looking for a well-done piercing that wont charge you an arm and a leg, look elsewhere.
Janna was so great, talked me through the whole process!
I was not pleased with the service here. First time we went they didn’t have our reservation on file. After driving 45 minutes to get there they told us there was nothing they can do. Although the website says walk-ins welcome. The second time we came the associates were rude. My husband was asking questions and the look that was given to my husband was stale. I asked to have the dot moved once because it was not centered and did not want to ask again given how rude she was. Had I known I would have this experience I would have chosen to go else where. One of the holes on my daughters ears was pierced uncentered.
Just got a helix set done and they were incredible! Super fast, friendly and thorough!
Zaira was so sweet and patient with my 5 year old niece getting her first ear piercing. Very happy with our experience and clean studio.
I was very pleased by how I was treated and the helpful information that was given to me to keep my experience the best!
Thank you for a great service! zaira was amazing and did an excellent job. She made me feel very comfortable and explained everything so thoroughly.
They were really accommodating with me as a person who has prior piercing trauma.
Such a good experience, love my new piercing!
Went with a friend to get her ears pierced for the first time and staff was RUDE like didn’t even say hi just said “are you ALL getting your ears pierced” when we walked in. Just a yucky taste to walk in and that’s the first question in a mean snarky tone. Also $143 for two ear piercing is unbelievable.
Amazing. the staff is so nice and flexible. coming back for another.
At 27 years old I got my first piercing. I am pleased with how my piercing turned out, but was disappointed in the customer service. When my friends and I arrived, we were not greeted kindly and it was disappointing after finally facing my fears.
Got my ears pierced here and loved the experience! Staffs were super nice and professional. It was so easy to book the appointment and they listed their price on the website, so I had an idea how much the service would cost. Highly recommend!
Great experience for me and my 10 month old! We got our ears pierced (my daughter’s first time) and it was effortless. Thank you!
Got my cartilage pierced here and went back months later to get the stud changed to a hoop. After making an appointment and paying for an Uber, I was I told they would not change my stud to a hoop. Instead they recommended that I buy another stud with a flat back instead of the stud they originally sold me for my piercing. The original jewelry they suggested has a bulky back and snags regularly. When I got the piercing I asked when I could come back to change the jewelry and waited that amount of time but was still told they would not change the jewelry when I returned. I will not be returning and suggest that you go elsewhere. Seems as though the staff is disorganized and trying to make sales instead of suggesting the correct pieces the first time.
The employees were so nice and helpful! Piercing went great and I havent experienced any trouble as of yet, the nurse made sure I was comfortable and completely satisfied with my helix piercing. definitely would recommend this location to everyone!!
The process was super professional. The staff was very well informed.
The shop itself was cute and clean and the staff is really nice. I went about 6 weeks ago and at the time they did not yet have the capability to do needle piercings, only piercings using the hand-held device. I feel like because of this one of my lobe piercings is uneven and pierced at a weird angle and it’s been prone to infection, despite cleaning it multiple times a day. The front desk also mixed up my studs with my friends studs and we didn’t realize until after we were pierced. Thankfully we still liked what the other had picked out, but it would’ve been nice if the piercer would’ve confirmed the studs before piercing us. My only other issue is that Rowan advertises that the piercing professionals are nurses, but then they ask if you want to tip at the end when paying. Nurses are not allowed to accept tips, and feels unethical that they are asking and allowing this.
Had the best experience getting my helix pierced!
I honestly loved my visit to this studio. Everyone was so lovely and nice and they had a great selection of jewelry to purchase. It was very clean which is important when you’re getting a piercing anywhere. I decided I wanted a second helix piercing. It’s my 6th so I’m no stranger to upkeep and aftercare. Unfortunately the jewelry chosen for my piercing was too tight and made it difficult to clean. My piercing ended up getting severely infected and I was put on antibiotics. Truthfully, I think a place like this is fine for lobe piercings but for trickier placements more prone to an infection like a cartilage I’d go to someone APP (association of professional piercers) certified next time. No hate to this business whatsoever I think truthfully it was just not the best decision I could’ve made for the piercing I wanted.
Great place and wonderful employees! I come back every time I’m in Chicago!
Great experience! Kind and experienced staff.
This place is great the employees are nice and they are funny I recommend 😽
Quick, easy and so knowledgeable. We will come here for all of our piercings.
Easy, straightforward experience with very kind employees and nurses. I would absolutely return if I decided I needed more piercings. Plus their jewelry is great!
Very kind and qualified workers! I was nervous, but they made it so smooth! Zaira was great!
Awesome experience!! Will keep returning!
Amazing experience. I walked into the shop not expecting to get two piercings. It took less than 15 mins and the people were so nice!! Highly recommend
So kind and thorough. Been here before and will be back again.
Get accurate and clean, made sure I was comfortable.
Went in for additional ear piercings - very clean, very helpful, seamless experience. My piercer had a great attitude and attention to detail, marking the ear, ensuring placement symmetry and spacing.
Amazing experience. They gave me helpful information & were super patient with both my daughters. Highly recommend.
Awesome experience! Wonderful studio and attentive, kind staff.
Amazing service and super sweet technicians who knew exactly what they were doing!
Patient and willing to take the time to make it just right!
Ive never had such a painless experience! 10/10!
I booked an appointment ahead of time. Less than 5 minutes before my appt time, after driving 30 min to get to the location, they called to say that they didnt have the right piercer for the appointment Id booked.
Amazing experience, knowledgeable and so helpful.
Great experience for me and my daughter
I’ve received 3 piercings here and I keep come back! Beautiful jewelry and Zaira is amazing!
I’ve come here a few times, each time the workers are just rude. I can see from the reviews management hasn’t done anything about it.
Yippee! i love my new earrings💯
Had the best experience. Was a really easy and positive experience for my 8 year old
Easy and quick service from Ami! A lot of helpful guidance and a comfortable process.
Great experience with nurse Kelsey!
Super quick and friendly
The staff were polite, helpful and efficient!
I had a great experience at Rowan-Lincoln park!! Staff was very friendly and super professional!
I had a great experience at Rowan—staff were kind, skilled, and professional!
Super friendly people, high quality jewelry, and fun environment. I will definitely go back.
Tamera was so great!
They have a wide range of earrings
Amazing customer service!
Great experience! Staff was knowledgeable and kind! Would come again.
Molly RN was wonderful!! Love my new double piercing!
Such a good experience!!
The easiest and best piercing experience ever!!! Fire hats as well
Great! Quick and easy!
Great first experience for my 6year old daughter!
The F.D.O. (first day opening) was 2/17 and this is the second location. The original is in the West Loop which opened a month ago.
They don’t consider your reservation & try to promote gun piercings instead of needle piercings :/
Wonderful customer service and incredibly friendly staff!
Clean, quick, and efficient!
Loved it, painless and employees were wonderful
Great experience!
Very good! it was good!!
This place is great!
Not a good experience had to cancel appointment
Did not get this service. Don’t know why my name is being used. Delete my contact.
Amazing experience with Kristine.
Very friendly and lovely staff!!
They were so amazing!
Great experience!
Very helpful, super cute!
10/10 recommend
Amazing! Thanks :)
Absolutely wonderful!!!!!
Great experience
Fast and easy!
Great experience
Corry was AMAZING! She was so thorough and kind - looking forward to coming back!