What a wonderful establishment! The atmosphere is so warm and welcoming as soon as you walk in, Penny and Kristina are happy to provide the best service possible and are very forthcoming with their vast knowledge and experience in the industry.I had my consult and one removal session. And although there is mild discomfort with the removal, Penny and Kristina were comforting through the whole process and very informative with the after care.If you are searching for laser tattoo removal, I recommend Removery. And if you are near the area, the Grand Rapids location with Penny and Kristina is lovely!
I initially scheduled a consult to just get pricing….but with their amazing unlimited treatment package and awesome staff, I wanted to start right away! They are welcoming, personable, fun and ironically make this process enjoyable! Penny and Christina are phenomenal, they are empathetic to the pain endured by tattoo removal and do anything they can to make sure you are comfortable. I am so happy to have started this journey at Removery.
Great customer service! They do all they can to help you reach your goal of your unwanted tattoo with realistic goals/time. They have monthly payment plans if you cant pay in full. Also can choose unlimited sessions for the tattoo or pay per session! Very well priced compared to other companys! Being in the room was comfortable & everything was talked through! Definitely recommend!!
If this is something youve been thinking about, I highly recommend Removery! Kristina and Penny are awesome! Theyre very professional and accommodating. The facilities are clean and welcoming. The process is streamlined and easy. Im excited to return for my future appointments!
I cannot recommend Removery (specifically the GR location) enough! Penny and her team are so comforting and helpful. I will be fully removing two tattoos with them. I have had three sessions so far, and have already made huge progress. I appreciate how much of a breeze they’ve made the process so far!
I cannot recommend Removery Grand Rapids more. Penny and the team here are so warm, welcoming, and friendly. They really do their very best at making an unpleasant experience (of course there is some pain involved!) as pleasant as possible. After a not so great and unprofessional experience elsewhere in Grand Rapids, Removery is truly a breath of fresh air. They take their time explaining the process & the payments/packages, talk you through the entire removal process, then always check in a few days post removal to see how everything is feeling. This is the A team and the ONLY place Ill recommend for anyone looking to get rid of or fade unwanted tattoos. Thank you for everything!
Professional, clean, and thorough communication. It’s exciting to see the process of removing my tattoo working (slowly but surely). 3 sessions down!
I had my consultation with Penny and just had my first session with Adrianna today after switching providers. Both are so kind, knowledgeable, non-judgmental and make you feel safe. Adrianna went very quickly which was a relief and I made my next appointment right away. Highly recommend Removery!
If you are looking to have a tattoo removed, look no further. I cannot say enough about the incredible customer service and care that Ive received from Removery. All the staff are kind, welcoming, and work hard to make the process as comfortable as possible. Not only are the results amazing, but Ive had such a positive experience from my very first consultation appointment almost 2 years ago. The location I went to in Texas even helped me find a location up here before moving. They really do go above and beyond in their practice and personable approach. I cannot say enough about this company and its wonderful employees!
Oh my goodness, if you’re looking to get a tattoo removed this is the best place to go for that. Even though the process obviously isnt painless the girls there make sure you’re okay every step of the way, they are the sweetest. 100% recommend.
Penny is great!! She is super knowledgeable about the tattoo removal process and is always so friendly! I just had session 6 and am happy with how it’s going so far!
WOW!worked with Penny on a consult to remove two tattoos. Penny took time with me and explained EVERYTHING. I felt so comfortable and relaxed, almost like I was chatting with a close friend. The vibe of the place was professional, clean and exciting. Penny was transparent about pricing and expectations. I was so glad to meet with her.One special thing i want to note is the care that went into our conversation. Penny made sure to be sensitive to a big insecurity of mine. I said some negative things about a tattoo and she laughed with me but never made me feel bad about it. Oddly enough, I actually felt more confident about my tattoos knowing that there is hope for them to not be there one day.It was a great experience and i would def recommend the removery to anyone looking to get rid of that tattoo that just isnt “you” anymore!
Great place for needing tattoo removal. The ladies are so kind and make the entire process simple and efficient. My appointments never last any longer than 5 minutes. Really recommend this place.
If you ever need a tattoo removed or faded, Removery is the best place to go! I’ve had 2 sessions with them so far and both times I went, I was treated kindly. Everyone was super helpful and nice! The place is super clean and professional!
I did my first session so far and penny & adrianna made me feel so comfortable those are some of the sweetest ladies ever and if you have a tattoo you want to get rid up you should definitely come over!!
I have had three treatments at Removery and couldnt be happier with both the staff and the result. Penny is so kind, great about scheduling, everything is of the utmost professionalism, and as a tattooer in the field, its great to know a safe space and great folks exist for my clients looking to have Lazer done. I recommend all my clients to Removery and will continue to do so. Thanks to everyone there! Yall have a great practice. Cant say enough good things. 5 stars
Super friendly, informative, and patient people here. Its not as painful as you might think. A tattoo that took 45 minutes to do, the first session of removal was seriously like 4 seconds long. Might need 8 sessions, but that would be 32 seconds of pain vs 45 minutes. Not bad at all.
Great staff. Very informative and fun to work with. I’ve had 5 treatments so far and have seen great progress and. It’s hard to find this level of customer service these days. I’d give more than 5 stars if I could because they not only have state of the art equipment but wonderful people to work with. I get the same staff every time I go in and that goes a long ways for me personally. I can’t say enough good about the staff. If you’re hesitant because you’re not sure of the level of service you’ll get that’s one thing you don’t have to worry about.
I had a great experience for my consult and 1st session! Penny and Adrianna are super professional, knowledgeable, and friendly. i left my consult with a clear idea of the process, aftercare, and our timeline
I really recommend this resource for removing tattoos. The staff is wonderful and really knows what they are doing. I have a 30 year old tattoo, after the first treatment I have seen the lighter ink is gone.
Absolutely amazing. I am getting a ring tattoo removed from an abusive ex. They are so kind, supportive, clean, and VERY good at what they do. You might regret the tattoo, but you will not regret choosing Removary!
Nothing but good and positive experience during my 1st visit. Very nice and clean location. Excellent laser tech staff Penny was professional and accommodating.
I’ve loved my time at Removery so far - the people are extremely kind - Penny even plays with my son - which he loves and I’m super grateful for! I’m looking forward to my tattoo being gone - the process is like magic.
I just have one word to say, AMAZING. The staff are always friendly and tattoo removal appointments go smoothly, Shoutout to PENNY for her amazing hospitality and service!
Penny first of all, is super sweet and funny. I felt very welcome the moment I walked in. They’re super realistic with their pricing and the lasering itself is very quick and easy. Definitely recommend!
Removery zapped my radiation tattoos free of charge. I cannot say enough positive things about them. Getting rid of those markers helped me move forward from the trauma of cancer.
1000\10 recommend! I drive 45-50 minutes to get here and would do it over and over again because of how amazing the staff and the experience have been! I hesitated to try tattoo removal for years and regret not trying it sooner. Go here if you’re considering tattoo removal!!
Love this place!Its a big step deciding to do tattoo removal but you wont regret it.Removery is amazing,professional,clean,fast.All good things to say!
Penny and Arielle were so amazing! As someone else said, honestly some of the best customer service I’ve ever had as well! During my consultation Penny went over all the details, helped me with some decision making and was so patient and kind. Arielle did my first treatment today and was also very patient and kind. This was a bit of a nerve racking process for me and they made me feel so comfortable! Nothing was rushed and I never felt pressured. If you’re thinking about getting a tattoo removed just book the consultation (it’s free!), you won’t regret it! Experienced, clean office, complete removal packages (which I had never heard of!) and fair prices.
I’ve seen amazing results on my tattoo in just 3 treatments and am so excited to see the finished result. Penny is so kind and will make you feel so welcome through your tattoo removal journey. I highly recommend coming here for your tattoo removal!!
I’ve been coming to this location for over a year. The team at Removery has always been professional and courteous. Scheduling is a breeze and appointments are quick.If you’re considering tattoo removal, Removery is the place to go.
Recently decided to remove some tattoos I have had two treatments and so far the experiences been great thanks to pennyLooking to remove any tattoos, please visit this place
RESULTS!! I waited 6 months to write my review. Arielle and Penny are 1000 stars but I was more wanting tattoo removal. I can say without hesitation that the process works. I have a color tattoo and after 6 months there is marked reduction in the tattoo appearance and know that it will continue to lessen. I highly recommend Removery as the staff is phenomenal and the results are solid!!
Adrianna and Penny are the best and are the prime example of executing customer service, satisfaction and follow up. I highly recommend anyone to take the leap of “uncertainty” of getting a tattoo removed, knowing that you will be in great hands, privacy and care!
I have been wanting a tattoo removed for about 5 years so I decided with Removery. Walked in greeted by super attentive staff and laser technician. Being a professional esthetician myself I had lots of questions that were answered and can’t wait to see the journey of this removal!
Amazing work!! Shoutout to Adrianna!! Was fast, putting On the goggles took longer than the procedure itself! Definitely would recommend. Amazing service, great work Removery and thank you!
Penny and Arielle are amazing! I have nothing but great things to say about my first experience with tattoo removal. Penny makes you feel comfortable right away and the consultation put my mind at ease about any concerns! Arielle, the professional torturer, made the extremely painful process a fun extremely painful process. 10 out of 10, easily recommend.
I won’t a tattoo removal package at an event and just went in for my first consultation and treatment. Penny and the technician were extremely informative and thorough in explaining the process. I felt totally comfortable and knew what to expect before , during and after my session. Can’t wait to continue working with them!
If you are at all considering tattoo removal, do not hesitate any longer to book a consultation at Removery! Penny and Ariel were both incredibly welcoming, professional, and the office space is clean. I never felt pressured to make a decision during my consultation and you really get the feel that they genuinely care about you rather than trying to sell you something. I felt they presented realistic information about the removal process and how long it may take. They work with you to make the right decision for you, and adjust the treatment plan to suit your body, skin tone, age, etc. The actual laser treatment is incredibly fast and I felt I was well-prepared for what it would feel like. I was hesitant about going through with getting my tattoo removed but after my consultation, I felt much more informed and feel at peace with my decision. Big thank you to Penny & Ariel!
Removery has simply changed my life. I thought I was stuck with my tattoos that I absolutely hated, and that reminded me of my past. I thought I was stuck wearing long sleeve shirts in the summer, and feeling sad every time I looked at my bare arms. I’m 4 treatments in at removery, and the results are already incredible. I honestly cried after my first treatment, because of how happy I was to be on this journey. It’s a process, but they make it better by being the sweetest people you’ll ever meet. I cannot recommend them enough!
This review is about Arielle and Penny at the Grand Rapids, MI Removery location, and my consultant Payton.I cannot speak on the technology used as I’m not familiar enough with it, nor am I able to make a comparison, however the service I received from these three professionals was of the absolute, utmost impeccable experience I have EVER received in ANY service organization, EVER!!!From the consultation Payton was professional, personable, patient, and incredibly informative explaining to me *in detail* the entire process, the technology used, the comfort/discomfort to expect, and the approximate amount of time & number of sessions to remove my tattoo!My first session I met Arielle who was (is) quite friendly and of course very professional! She explained the process again for me, making sure I understand *before* beginning the process with the laser. She was immensely patient and understanding with me as I had not properly mentally prepared myself (even though I was *fully* informed!) and squirmed like a child! 😆My second session was also with Arielle, but this time I had the great experience of meeting Penny! She was also very professional, provided me with a Removery aftercare balm (large because of the size of my tattoo) and explained to me the importance of aftercare.The facility is incredibly clean!! Usually tattoo studios are very clean, as well as doctor’s offices and hospitals, this place RIVALS the cleanest of these places!!!If you need laser removal, this is by FAR the BEST place to have it done by the MOST professional and friendly professionals in the laser removal profession!!! 😍
Best place to get any tattoo removed, if you’re worried at all just book the consultation anyway you will not regret it at all! The girls working were so nice and knowledgeable, they answered any and all questions I had! Definitely will be returning!
Its nice to finally have a local tattoo removal business thats clean and reputable with friendly, knowledgeable employees. They were kind enough to squeeze me in as a walk in for a consultation today and Penny was very kind, knowledgeable, positive, patient, and friendly. Definitely recommendable! Ive been getting sessions done out of town but its nice to have a local option available!
Penny was so good at getting me prepared for my treatment by covering cost of services, approximate appointments needed, and more. Arielle was phenomenal at keeping my calm while she performed the first round of treatment. 10/10 recommend! Noticeable results after first round!
Was just in for a consultation and this place is amazing! Super clean and Penny is SO great to talk to. Theres no judgement at all and you can tell they love what they do and really care. Im excited to get started on my treatments with them!
Such a great place! I am only 1 treatment in and thrilled about the results already. The staff is the best! Couldnt recommend them enough!Update: Just done with my 3rd partial treatment. They really are the best! So nice and friendly and they make the entire process as easy as it can possibly be. 6 out of 5 stars!
I was impressed on how they were direct and honest.. I felt comfortable and there payments are reasonable. Definitely Looking forward to get in my tattoo removed
Every interaction with Removery has been great! They provide thorough info, follow up appropriately, and make treatment as comfortable as possible. So far, Im seeing a lot of fade in my tattoo, and its only after 2 treatments. Very happy 😊
We had an amazing experience for our consultation! Penny was so friendly and welcoming and they fit my fiancé in for his first treatment right away! Definitely coming back for future treatments and recommending to friends and family.
Kind, no judgment, efficient and organized with appointments, and as comfortable as tattoo removal could be considering youre lasering ink out of your skin 😏 I started out someplace else that was much more expensive and Id often spend half an hour in the waiting room for a treatment that takes 5 minutes. Love that these ladies get you in and out the door and it helps that theyre super friendly. I never leave Google reviews. Im doing this because they are too nice to say no to 🙂
Nice, friendly, and professional. My consultation and service appointment were both quick and easy. Glad I chose to visit this location.
Wow! Such an amazing experience, from the consultation through the whole procedure penny made me feel cared for and comfortable! Definitely would recommend to anyone looking for tattoo removal.
I have been driving to chicago to get the removal and learning that the same place was in Grand Rapids was great for me. Not only were the ladies very nice and informative but they made it easier for me to be able to make this removal happen. There was a lady there when I showed up she was the regional manager I think and she suggested a few things that made it better for me . Love the whole experience. I wouldn’t go any where else . This company is great and their employees are very attentive and knowledgeable .
Ive done two tattoo removals at this location and I couldnt be happier with the friendliness and comfortability that the staff offers! Highly recommended :)
The staff are super friendly and knowledgeable! appointments are timely too
Penny was so amazing! I went in for a consultation and she was great to answer all questions and concerns and she really took the time to get to know me in such a short amount of time. Will definitely plan on moving forward with removal with Penny as soon as I am able because of her. 😊
I came in yesterday for a consultation and I was so amazed at how professional and personal the staff was! I’ve been to 2 other tattoo removal offices for consults and this one is by far the best! Penny was so kind to me during the consult process and went above and beyond for me providing many options for removal! Super excited to start my journey with this awesome team! Thank you Penny!
Love Penny and Adrianna. They are awesome! Kind and great with my kiddos. So happy with results so far!
I went to my first appointment in Grand Rapids this past Saturday. The place was super clean & organized, I was greeted with friendly ladies and smiles! They did a fabulous job at making me feel comfortable. It’s already a painful experience but when you have a good environment/techs- one less worry! Thank you Removery for hiring perfect people for your locations!
Such a good place to go to for laser tattoo removal! The staff is Super friendly, helpful and personable. They were happy to answer any and all of my questions. I’d definitely recommend Removery. I’ve had a few sessions out of state with a QSwitch laser and I’m very excited to see how the PicoWay compares. So far it seems to be better. Def recommend!
I went into Removery for a consultation on 3/29/23, and was greeted by two nice ladies by the names of Arielle and Penny. Penny did my consultation, which lasted just over 30mins, she was professional and knowledgeable regarding the procedure to remove tattoos. I left feeling that Removery will proved me with, what I am looking for, which is the complete removal of all my tattoos, Renard.
The girls were very personable. They felt like friends during my visit, so I felt comfortable and confident. The process was communicated simply and effectively. The building is clean and comfortable. I drove over an hour to go to Removery for my services, and I’m glad I did!
Everyone was very friendly and accommodating. Process was quick and easy!
Very nice girls and so fun to talk to! I left with all of the information I needed to take on my next steps for removing my 3 tattoos!
Such a nice place with a very welcoming staff. Penny was super nice and explained how the entire process was gonna go and answered any questions I had. Was also able to help me set up a payment plan very quick and easy :)
Tattoo removal is not easy but Penny and Adrianna are so helpful and friendly!
10/10, appointments are always super efficient and Penny is amazing!
I cannot express adequately how delightful my experience was at the removery store was in Grand Rapids. (But I will try) I was greeted at the door by Penny who was both a delight and full of information about the process. Arielle actually did the procedure as was through and diligent. As usual it is a uncomfortable process but she made my time in the chair fly. I am very happy with my results so far and this site in particular if Im traveling again I wouldnt hesitant to stop here again 5 stars
Let me begin this review by saying WOW! I cannot sing the praises of this facility and all of its employees loud enough in this brief review. Absolutely amazing all around!I am beyond elated to have been their very first client in Grand Rapids. I was given a warm welcome, very patient and detailed consultation, and multiple payment and package options to reach the goal I was seeking for my laser tattoo removal. This place is leaps and bounds better than the other places I have found in the Grand Rapids area for removal services.The process is quick (once you begin your treatment schedule, each treatment will have you in and out within fifteen minutes!).I would love to tell you it is pain-free but thats person-dependent unfortunately. For me, its far less painful than getting a tattoo itself (contrary to what Ive always read that removal is twenty times more painful). I barely noticed it being done and couldnt believe each tattoo was done within a minute! Honestly, Im really looking forward to my next appointment!The aftercare is simple, but make sure you follow it! 30,000iu minimum pure Vitamin E Oil after 48 hours, and Massaging the area after five days (to increase blood flow and speed up healing).I have discussed pricing and plans with other local facilities and never liked what I heard. I did my first treatment at Removery within minutes of my consultation because of how I was treated, listened to, and payment options I was given.This place is worth every minute of your time. If you truly want to proceed with erasing a peace of regretful ink (mine were the ever-so-classic 90s nautical stars, haha) then definitely schedule your consultation here! Itll certainly be something you wont regret. 😉
5 stars easy. They have the most friendly staff. Ariella and Penny are super helpful and explained a lot to us. It hurts and I still want to come back! Haha! Best around - hands down.
I had a consultation today with Arielle. She was very nice and answered all my questions. Pricing is actually less than I was expecting. Expensive, but reasonable. Finance options available. Hopefully I’ll begin my tattoo removal soon!
Ariel and Penny were incredibly kind and patient. I felt well taken care of and informed and would recommend anyone with a tattoo that doesn’t fit your personality anymore to make an appointment!
Went in for my first treatment and staff was so friendly. The procedure was over a lot faster than i expected and recovery just feels like having a sun burn. This was no big deal and i should have done this soo much sooner. i cant wait for my next treatment and being one step closer to never thinking about this mistake again!
Best laser tattoo removal around! Everyone that works there is super nice and friendly and can answer any questions you may have. Always clean facility and they get the job done!
Excellent consultation! Penny and Arielle were both so nice and honest with me. They made me feel comfortable. I highly recommended.
Awesome place penny is an awesome person I would definitely recommend this location and I can’t wait to start my treatments.
I am going to have a tattoo removed, a few tear drops, by my eye. And I went in for a consultation at the Grand Rapids location. I was amazed at the cleanliness and the aesthetic of not just the lobby but the whole place! When you enter, you are greeted by a couple lovely ladies who are the upmost professional, kind, and judgement free. I will be scheduling at their office as they also have the best lazer removal technology on the market! If you need a tattoo removed I would highly suggest Removery!
Penny was so kind and informative! Felt very welcomed here.
I have to be honest, I cannot rave about this place enough! I was SO nervous for my first removal appointment. From start to finish I had a great experience. The staff was so kind and reassuring. Not to mention the place is clean and cute! 10/10 recommend.
The service is great but the people are better. Having to get a tattoo removed always has a story behind it and the crew was THERE for my story. It’s truly a safe place! Thank you again for helping me out.
The staff at Removery was great. There were friendly and very informative. There were several payment options to choose from. The laser portion was quick. The only con is the location as it’s on the busiest corner in Kentwood (East Beltline and 28th Street).
First session went great was very kind and highly recomended
I HIGHLY recommend this place for your tattoo removal needs. The gals in here rock!
The ladies are so friendly and helpful! Great customer service. Pricing is reasonable. Only on my 1st treatment, I’m so excited to continue treatments and see the results.
Penny and Arielle are so kind, knowledgeable, and professional. So excited to continue my tattoo removal journey with them!
The staff, the environment and the explanations for every part of the procedure were excellent! Id recommend Removery for anyone looking to get that old stubborn tattoo to disappear!
My experience was very exceptional!!! Staff is so pleasant and professional!!❤️
I had such a great experience at my consultation. The ladies were so friendly and transparent about the entire process. I am eager to start the removal in the next few weeks.
Very helpful and informative and extremely nice! The price is way less than I thought it was going to be and I’m very excited to get started! 100% recommend!
Penny and the staff at Removery were top notch. They were friendly, professional, knowledgeable and thorough. The facility was new, clean and modern.
Great customer service! Monica did a great job and allowed me to take as many breaks as I needed. This was my second session.
Always kind and professional. Giving me tips on how to take care of my removal journey
Staff are super welcoming and helpful. Staff have made this painful process so much easier because of their kindness and professionalism. Thank you!
Super painful and no refunds. 10/10 do not recommend
Arielle was amazing! She made me feel comfortable and was very professional. My only regret is not doing this sooner!
Friendly, knowledgeable staff. In and out. Open on Saturday, perfect for my schedule. Doesnt hurt any more than getting the tattoo put on. What have you got to lose?
Staff was very kind and helpful. I’m very excited to go through the laser tattoo removal process with Removery, highly recommend!
I went in for a consolation and I had a great experience! Very friendly and professional while being extremely informative. Will definitely be scheduling an appointment!
Great staff very helpful highly recommend this place
Wonderful experience. Amazing knowledgeable people here. The only place I come for laser tattoo removal
I’ve been coming to Removery for a while to get a tattoo removed and I’m so excited they opened one in GR! Everyone working is always so helpful & kind!! ❤️
Lady at the front desk was super friendly, professional and helpful. One of the best consults I’ve had. She needs a raise!
Everyone here is great to work with and so nice! Always a positive experience.
Such a kind and welcoming environment, everyone was so helpful and efficient, can’t wait for my next appointment!
Beautiful brand new facility. Penny and Arielle were very friendly and knowledgeable. Great atmosphere.
Penny was soooo great and nice
I was highly impressed with removery. The staff was awesome and barely any pain from the laser. I would highly recommend this business. Can’t wait to go back!!
Penny and Ariel are awesome.They are always friendly and Ariel has a smile that could power the sun!
If I could give ten stars I would, I absolutely love this place and their staff make you feel so comfortable and at ease. Highly recommend!
Very good experience. Not a terrible price for a tattoo removal. It hurt but its very worth it.
Totally worth it, my tatto is almost goneThey were also very nice and professional.Thanks again!
Great staff, very knowledgeable!
Came in for a consultation, people were very sweet, made sure I had every question answered, made me feel very welcomed. Even showed me the laser that they will be using!
They were very helpful and polite. They walked me through the process of how it was gonna be. I feel confident with them and would highly recommend.
Love these ppl. Great vibes.
Great people who are all very helpful and polite
Amazing and comforting!! Beautiful place and my consult lady Penny is the best
Sweetest girls that work here
I loved how much time they took to explain everything to me and making sure I was comfortable during the removal process.
Arielle, is very professional,and kind,and she explains the procedure,very well.and she does a good job.
Still at it and the process is worth the wait
Amazing knowledgeable staff!
Smooth process and a great experience!
Making GREAT progress! One of my tats is almost GONE! 🙂
Staff were super friendly and knowledgable. Made the experience quick and easy!
Adore the staff, so professional and comfortable
They are very nice they have good energy and I would recommend you to come here.
Very professional staff who are passionate about their work and provide an excellent service.
Super fast and friendly service!
The best people! They really care about their clients!
This place is awesome very friendly staff and the prices are great you WONT regret it
Such a good experience! 10/10 would recommend
Good conversations, good experience, and overall satisfied!
Great service and they do an amazing job
Great customer service, professional and experienced.
Arielle’s still awesome
Great people and awesome atmosphere
Professional, talented, and caring staff.
Friendliest staff ever!
Great love the folk there 😁
Great employees, made me feel comfortable, they are very personable and professional! Just can’t say enough about how great they are